Terms of Service

Last updated: 1 May 2026

These Terms of Service (“Terms”) govern your use of the GlossNow website at glossnow.com and the GlossNow mobile application (together, the “Service”), operated by K CLASS PTY LTD (ABN 82 659 861 882), trading as GlossNow (“GlossNow”, “we”, “us”, “our”). By creating an account, making a booking or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What GlossNow is

GlossNow is a booking and business-management platform for service businesses such as hair and beauty salons. Businesses (“Partners”) and their staff (“Team Members”) use GlossNow to manage calendars, clients, sales and payments. Customers (“Clients”) use GlossNow to discover venues and book appointments online.

GlossNow is the platform only. The appointments and services you book are provided by the Partner venue, not by GlossNow. Each venue is responsible for the quality, safety and delivery of its own services, its pricing, and its conduct toward its clients.

2. Accounts

• You must be at least 18 years old to hold a Partner or Team Member (business) account, which involves a subscription, payment onboarding and other commitments requiring legal capacity. Client (customer) accounts, used to book and manage appointments, have no strict minimum age; a parent or legal guardian should make or oversee a booking for a younger child. Always provide accurate, current information when creating an account.
• You are responsible for activity under your account and for keeping your sign-in method secure. Tell us promptly if you suspect unauthorised access.
• Partners are responsible for the actions of the Team Members they invite, and for the accuracy of the client information they enter and manage.
• You can delete your account at any time from the app or by contacting us at booking.glossnow@gmail.com. Some records (for example tax and transaction records) may be retained where the law requires — see our Privacy Policy.

3. Bookings, cancellations and no-shows

When a Client books online, the venue’s cancellation policy shown during booking applies. Unless the venue displays different figures, the platform defaults are:

• Late cancellation — cancelling within the venue’s cutoff window may incur a fee (by default 50% of the booked services).
• No-show — failing to attend may incur a fee (by default 70% of the booked services).
• A payment card may be requested to secure the booking. By saving a card you authorise the venue to charge the applicable cancellation or no-show fee to that card in line with the policy shown when you booked.

Fees are set and charged by the venue under its own policy; GlossNow provides the tooling. Questions or disputes about a specific charge should be raised with the venue first — contact us if you cannot resolve it.

4. Payments

• Payments are processed by Stripe. Card details are tokenised and held by Stripe — GlossNow never stores full card numbers on its own systems.
• When you pay a venue (online, by saved card, or in person via a card reader or Tap to Pay on the venue’s device), the venue is the merchant for that transaction. Receipts and refunds for services are the venue’s responsibility.
• Partners receive payouts through Stripe Connect and agree to Stripe’s Connected Account Agreement. Platform processing fees, where applicable, are disclosed in the partner dashboard.

5. Partner subscriptions

Partner access to GlossNow’s business tools is provided under a paid subscription, billed through Stripe and managed on the GlossNow website. Subscriptions are not purchased through the mobile app. Cancelling stops future renewals; access continues until the end of the already-paid period. Fees already paid are non-refundable except where the law requires otherwise.

6. Reviews and your content

• Reviews must reflect a genuine visit and your honest experience. Fake, incentivised-without-disclosure, defamatory or abusive reviews may be removed.
• You keep ownership of the content you submit (reviews, photos, business descriptions). You grant GlossNow a non-exclusive, worldwide, royalty-free licence to host, display and reproduce that content for the purpose of operating and promoting the Service.
• Partners are responsible for having the rights to the photos and text they upload for their venue and team profiles.

7. Acceptable use

You must not:

• use the Service for unlawful purposes or in breach of these Terms;
• make fraudulent bookings, abuse cancellation policies, or misuse another person’s payment card or identity;
• scrape, copy, resell or reverse-engineer the Service, or interfere with its security or operation;
• upload content that is unlawful, infringing, or harmful to others.

8. Licence to use the app

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the GlossNow mobile application on devices you own or control, solely to use the Service in line with these Terms and, for iOS, with the App Store Terms of Service. All intellectual property in the Service — including the GlossNow name, logo, software and design — remains ours or our licensors’.

9. Third-party services

The Service relies on third parties, including Stripe (payments), Clerk (sign-in, including Google and Apple sign-in), and cloud hosting and storage providers. Their processing of your information is described in our Privacy Policy. We are not responsible for third-party services we do not control.

10. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we do not guarantee that the Service will be uninterrupted or error-free, and we make no warranty about the services provided by any venue. Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law or other laws that cannot be excluded.

11. Limitation of liability

To the extent permitted by law: (a) GlossNow is not liable for the acts or omissions of any venue, Partner, Team Member or Client; (b) we are not liable for indirect or consequential loss, loss of profits, or loss of data; and (c) our total aggregate liability arising out of or in connection with the Service is limited to the greater of A$100 and the amounts you paid to GlossNow in the 12 months before the claim arose. Where liability cannot be excluded but can be limited, it is limited to re-supplying the relevant service.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including your rights under the Australian Consumer Law — and the limitations in this section do not apply to liability arising from fraud or wilful misconduct.

12. Suspension and termination

We may suspend or terminate access to the Service for breach of these Terms, fraud or abuse, non-payment of subscription fees, or where required by law. You may stop using the Service and delete your account at any time. Sections that by their nature should survive (including sections 6, 8, 10, 11 and 14) survive termination.

13. Changes

We may update these Terms from time to time. Material changes will be notified through the Service or by email, and the “Last updated” date above will change. Continuing to use the Service after a change takes effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

15. Apple App Store terms (iOS users)

If you use the GlossNow app on an Apple device, the following also applies:

• These Terms are an agreement between you and GlossNow only — not with Apple Inc. (“Apple”). Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• GlossNow, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, claims under consumer protection or similar laws, and any third-party claim that the app infringes intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the app (for example, your wireless carrier’s terms).
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as such.

16. Contact

Questions about these Terms: booking.glossnow@gmail.com.